Legal Information
Our policies are designed to be transparent and fair. Select a topic below to read the full document.
Terms and Conditions
Rules governing the use of our website, ordering, delivery, and services. Covers orders, cancellations, user conduct, and liability.
Read Terms ›Privacy Policy
How we collect, use, and protect your personal data. Covers data categories, third-party sharing, cookies, retention, and your rights.
Read Privacy Policy ›Refund Policy
Our fair process for order issues, incorrect deliveries, and quality concerns. Covers eligibility, timelines, and how to submit a request.
Read Refund Policy ›Key Points at a Glance
Data PrivacyWe do not sell your personal data. It is used only to process orders and improve our service.
Order CancellationOrders can only be canceled before kitchen preparation begins. Once cooking starts, cancellations are not accepted.
Refund RequestsSubmit within 2 hours of delivery with photo evidence. Approved refunds are processed within 5–10 business days.
Allergen InformationAllergen details are provided in good faith. Customers with severe allergies must notify us at the time of ordering.
Your RightsYou may request access, correction, or deletion of your personal data by contacting privacy@almarah.ae.
Governing LawThese policies are governed by the laws of the United Arab Emirates, with disputes resolved in Dubai courts.