Overview
Al Marah Restaurant (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you interact with our website, place orders, or visit our restaurant.
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to provide and improve our services.
Data We Collect
We collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, title | Order fulfillment, reservations |
| Contact Data | Email, phone number, delivery address | Delivery, notifications, customer service |
| Transaction Data | Order history, payment method type | Order processing, refunds, loyalty rewards |
| Usage Data | Pages visited, time on site, browser type | Website improvement, analytics |
| Communications Data | Messages sent through our contact form | Customer support, feedback resolution |
We do not collect sensitive personal data such as passport numbers, financial account details, or biometric information.
How We Use Your Data
Your personal data is used for the following purposes:
- Processing and fulfilling your food orders and reservations
- Sending order confirmations, delivery status updates, and receipts
- Responding to customer service inquiries and complaints
- Sending promotional offers and newsletters (only with your explicit consent)
- Improving our website, menu offerings, and overall service quality
- Complying with legal obligations and fraud prevention
Data Sharing
We may share your data with trusted third parties only when necessary to deliver our services:
- Delivery Partners: Your name, phone, and address are shared with delivery personnel to complete your order.
- Payment Processors: Payment data is handled securely by certified payment gateways. We do not store full card details.
- Analytics Providers: Anonymized usage data may be shared with analytics tools to improve our website.
- Legal Authorities: We may disclose information if required by law, court order, or government authority.
All third-party partners are bound by confidentiality agreements and are prohibited from using your data for their own purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes it was collected for, or as required by applicable law:
- Order data: Retained for 3 years for accounting and dispute resolution purposes.
- Customer account data: Retained while your account is active; deleted within 90 days of account closure request.
- Marketing consent records: Retained until you withdraw consent.
- Analytics data: Anonymized and retained for up to 24 months.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function, including shopping cart and session management.
- Analytics Cookies: Help us understand how visitors use our site so we can improve it.
- Preference Cookies: Remember your settings and preferences across visits.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled servers with regular security reviews
- Staff training on data protection and confidentiality obligations
- Limited access to personal data on a need-to-know basis
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Object to processing of your data for marketing purposes.
Request your data in a structured, machine-readable format.
Withdraw marketing consent at any time without affecting past processing.
To exercise any of these rights, contact us at privacy@almarah.ae. We will respond within 30 days.
Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such data.
Contact Us
For privacy-related inquiries, requests to exercise your rights, or to report a concern:
Data Controller: Al Marah Restaurant
Al Wasl Road, Dubai, UAE
Email: privacy@almarah.ae
Opening Hours: Daily 10:00 – 23:00